Terms of Sale
You agree to these terms when you purchase a product or service on ukcoaching.org such as a Learn at Home course or a subscription.
Placing an Order
You may place an order for services on our website at any time.
We will send you an email to confirm the details of your order once your payment has been verified and your order has been processed.
Where appropriate you should be able to access the service/s by following the link/s displayed on the order confirmation page or by clicking on the links displayed in your personalised Dashboard.
Service Providers
UK Coaching services will be supplied by the The National Coaching Foundation (trading as UK Coaching) wholly owned subsidiary, Coachwise Limted, (company registration number 2340767, with registered address at Chelsea Close, Off Amberley Road, Armley, Leeds, LS12 4HP).
You will be invoiced by Coachwise Limited for services you purchase on ukcoaching.org.
As a UK Coaching subscriber, you will get access to discounts and offers from third parties that we believe are of interest to people involved in coaching. These offers from third parties are likely to change from to time to time. When deciding whether to make a purchase from any third-party provider, we advise you to read the respective terms and condition on their websites.
We’re not responsible for these third-party websites or their services and do not accept any liability for them. You should make you own assessments of these websites before you use them.
Payment
Payment for the Services will be taken through our secure, third-party payment provider. We will make it clear to you who our payment provider is when you place your order. We will receive payment when our provider confirms that the transaction has been completed.
Prices
The price(s) of the services or products are displayed on our website at the time you place your order. Unless stated otherwise, all prices displayed are inclusive of VAT. All prices are subject to change without prior notice.
Cancellations and Refunds
You may cancel any order for a product or service you have purchased within 14 days of placing an order - either by clicking on the cancel button that appears for 14 days next to your subscription order in your orders dashboard or by contacting us with your request. You will receive a refund within 14 days of your request providing you have not accessed the services or used the product.
We consider that a service has been accessed when you’ve started an online course or have downloaded any content that is part of a service you have paid for.
If you are not happy with the service/s because for example you believe the service differs from what is stated on our website or because you can't access the service, please contact us so we can try to put things right. If you are still unhappy with the service, we will consider your refund request in accordance with the Consumer Contracts Regulations.
If goods are faulty when they arrive or they have been dispatched in error, we will refund your postage. However, if you simply do not want the goods, you will pay the postage costs associated with returning them.
Our Customer Care team is always pleased to assist you with your orders and respond to any queries. Please telephone 0113-201 5555 or email [email protected] Our office hours are Monday–Thursday (9am–5pm) and Friday (9am–4.30pm).
Your rights to cancel and your rights to receive a refund may differ if you used a promotional code or other offer. Further details will be set out with the relevant offer.
Deliveries
Your products are dispatched and delivered directly to your door as soon as possible.
All orders are usually delivered within 5 working days but can take up to 28 days in certain circumstances.
Changes to Services
We will contact you if we make a significant change to a product or service we are providing to you to let you know.
We reserve the right to edit or remove content, learning and offers available as part of subscription at any time.
Terminating Services
UK Coaching, on behalf of Coachwise Limited, reserves the right to suspend or terminate your access to services at any time, with or without notice or explanation, if it believes you fail to comply with these terms.
Renewals
You can renew your subscription at any time by clicking on the renew link on your dashboard or in any email renewal reminders. Upon clicking Renew, you will be presented with the option to enter your payment details to renew for another 12 months.
Booking UK Coaching Events Online
Changes
Our Terms and Conditions are subject to change from time to time.
By using UKCoaching.org, you agree to be bound by whichever version of the Terms and Conditions is published at such time.
Should we choose to change our Terms and Conditions, we will post the changes on this page. Where the changes are significant, we may email registered users with new details.
Governing Law
The Terms and Conditions as well as all issues regarding this website are governed by the laws of England and Wales and all disputes shall be determined exclusively by the English Courts.